Frequently Asked Questions
Below you will find answers to the questions we get asked the most about our solutions

Go to www.storware.eu/resources and here you will find all collateral.

Any button TRY FOR FREE will redirect you to product’s Free, Trial or Commercial versions. Follow the instruction and choose your Commercial configuration. If the product/products do not offer the calculator please contact our team by sending e-mail to globalsales@storware.eu or call to info using: +48 730 602 611

All FREE versions are delivered without support option. Anyway we are always to help our customers so please write an e-mail to support@storware.eu and describe your: product name, version (FREE or TRIAL), release number, your contact details and problem description + logs. We will contact you and help in the first free time slot of the support team.

We deliver unlimited (perpetual) license or subscription. Storware Backup and Recovery is counted by number of: Virtual Machines, Hosts (physical machine with two sockets) or Front-End Terabytes. We are very flexible so you can choose the safest model to get best ROI.

Yes! We are flexible and you may pay monthly of upfront for every product we offer.

We are very sorry that our services doesn’t work. Please read us an e-mail (info@storware.eu) or call on the info number localized on the very bottom of the Storware’s web page.

Yes, we have distributors not only in Europe but in USA, Canada, LATAM region, Gulf region, China, Malaysia and others. Full list you could find here: https://storware.eu/distributors/

You have two options- please go to the https://storware.eu/distributors/ or if you cannot find the partner please contact us via e-mail to: globalsales@storware.eu

Check if you log with proper credentials to FTP side. Web address and login credentials you received in license’s e-mail.  Login to FTP is a must if you want to get the access to file like OVA or agents. If you didn’t received e-mail mentioned above please write an e-mail for help to globalsales@storware.eu

We offer 3 SLAs. Standard which is 8h/5 working days, Premium which stands for  24/5 working days and Titanium- simply 24/7. Please be aware that lower SLA may limit the number of features per product. For more please visit the product sites.

VM in running state.

Check vProtect node is online, and it can do any task. More: HERE 

Storware to make incremental backup on KVM machine, create and require to keep snapshot on VM.

Check HERE

Check HERE

That require to write what privileges is required to do backup on “KVM”, etc. without root user.

Yes.

Here are examples with VDO: CHECK

We support only ssh-rsa keys.

Check HERE

All about collecting logs from Storware, and change mode to DEBUG – check HERE

Check HERE

Yes – to any supported backup provider. Check HERE

Storware allows to backup of KVM (and several other KVM-based platforms including OpenStack, oVirt/RHV, Oracle Linux Virtualization Manager). Different set of features for each platform. Check HERE

List of supported hypervisors for Storware: https://storware.gitbook.io/backup-and-recovery/overview/support-matrix

Schedules in Storware can be shared among policies. You define schedule for a particular policy type (and optionally backup type). You can use both time-based scheduling (specific hour) and interval based (every X minutes).

Storware’s scheduling process offers extensive customization and flexibility, allowing for specific backup intervals, custom policies, and advanced automation features. This contrasts with Acronis, which primarily focuses on simpler, more predefined scheduling options. Storware’s tight integration with its data management platform enables seamless backup task management and monitoring, providing a more robust and adaptable scheduling system.

Yes, we support both – Networker and Avamar.

If you are interested in backup of endpoints we can deliver you the integration with IBM Spectrum protect. It allows to store the data with IBM SP and use all the features it offers. But Storware is not integrated with IBM SP. It stores data on variety of file systems only.

Storware provides access by API, and command line. You can trigger Storware by API or command line to execute a backup/restore/mount job and hide Storware under other solutions. But Storware right now does not support storing data directly to ARCserve, Commvault and Veeam.

https://storware.gitbook.io/backup-and-recovery/deployment/backup-destinations/filesystem/regular-filesystem/virtual-data-optimizer-vdo

– Depends where you plan to store backups. If you plan to store more backups in “cloud” then you don’t process to deduplicate/rededuplicate data before you send it to the cloud.

– If you plan to store backups on VDO, then you can use the same volume for staging and backup destination.

VDO is software deduplication mechanizm built in kernel RedHat/CentOS from version 7.5. Here is link to VDO requirements:

https://access.redhat.com/documentation/en-us/red_hat_enterprise_linux/8/html/deduplicating_and_compressing_logical_volumes_on_rhel/vdo-requirements_deduplicating-and-compressing-logical-volumes

If POD have persistent storage other then CEPH RBD then Pod is paused for backup process. In other way the backuped data will be inconsistent. If Pod have data on ceph RBD volume then we do snapshot of that volume and POD is not paused.

Yes.

For VDO we set only one block device. Check a document where is described how prepare volume for VDO to put “database” on fast storage: (Page 51, Example 5.1)

https://is.muni.cz/th/rq7e2/petrovic_diploma_thesis.pdf

Yes – for KVM we do support file level restore (mountable backups) as well as incremental backup.

Yes, we support VSNAP.

You can find the details about Kubernetes backup process here, at the end of the article HERE

If It is KVM stand-alone can you check file permissions on QCOW2 files created by Storware? In other platforms Storware creates snapshots as the user provided as the credentials, so it should not conflict on permissions level with other tools, if only they have sufficient permissions.

Every environment grows in a different way. We decide to give you flexibility of choosing licensing per host (physical machine with to nodes) or virtual machines of protected hypervisor. If you rapidly grow on VM side, per host is better choice for you. However you cannot mix these licensing techniques.

I believe we’re talking about Nutanix case – yes, at least node. Server can be anywhere but needs to be accessible from the node.

In general – yes yum needs Internet to download packages during installation (unless you have all repos you need already in your intranet)

Not too much – just create VM with CentOS 9 minimal for Storware and later define Hypervisor Manager:

– Nutanix setup HERE

– You can install both server and node on the same VM

You can enter the credentials for other nodes in the Hypervisors tab. They don’t have to be the same – just make sure they are valid.