Frequently Asked Questions
Below you will find answers to the questions we get asked the most about our solutions
How to find the products leaflets or presentations?
Go to www.storware.eu/resources and here you will find all collateral.
How to get the price for you products?
Any button TRY FOR FREE will redirect you to product’s Free, Trial or Commercial versions. Follow the instruction and choose your Commercial configuration. If the product/products do not offer the calculator please contact our team by sending e-mail to firstname.lastname@example.org or call to info using: +48 730 602 611
I use Free version of vProtect and need help.
All FREE versions are delivered without support option. Anyway we are always to help our customers so please write an e-mail to email@example.com and describe your: product name, version (FREE or TRIAL), release number, your contact details and problem description + logs. We will contact you and help in the first free time slot of the support team.
What is KODO licensing?
We deliver unlimited (perpetual) license or subscription. KODO for Endpoint is counted by number of devices while KODO for Cloud by number of mailboxes.
What is vProtect licensing?
We deliver unlimited (perpetual) license or subscription. vProtect is counted by number of: Virtual Machines, Hosts (physical machine with two sockets) or Front-End Terabytes. We are very flexible so you can choose the safest model to get best ROI.
Do you offer subscription/monthly payments?
Yes! We are flexible and you may pay monthly of upfront for every product we offer.
Contact form doesn’t work.
We are very sorry that our services doesn’t work. Please read us an e-mail (firstname.lastname@example.org) or call on the info number localized on the very bottom of the Storware’s web page.
Do you have presence in different regions than Europe?
Yes, we have distributors not only in Europe but in USA, Canada, LATAM region, Gulf region, China, Malaysia and others. Full list you could find here: https://storware.eu/partners/
How may I find the Storware partner in my country?
How to find the Hyper-V agent on FTP
Check if you log with proper credentials to FTP side. Web address and login credentials you received in license’s e-mail. Login to FTP is a must if you want to get the access to file like OVA or agents. If you didn’t received e-mail mentioned above please write an e-mail for help to email@example.com
Do you have KODO free version?
We are working hard to deliver FREE version in August 2020. We count on you to be the first who will test.
What is the product SLA?
We offer 3 SLAs. Standard which is 8h/5 working days, Premium which stands for 24/5 working days and Titanium- simply 24/7. Please be aware that lower SLA may limit the number of features per product. For more please visit the product sites.
Backups stays QUEUED and no progressing (permissions, or wrong config.)
Check vProtect node is online, and it can do any task. More: HERE
Incremental backup does not start (correct config., schedules, group assignment)
Errors with privileges (privileges location of staging directory)
Part of documentation, with vProtect node installation/configuration: HERE – point 2
Backup will not start in scheduled time (time zone issue)
Connection issues to hypervisor (SSH access for root needed to access hypervisor)
That require to write what privileges is required to do backup on “KVM”, etc. without root user.
Can vProtect and ISP run on the same server?
Connection issues between vProtect node and server (HTTPS connection between node and server)
Dedup does not work (wrong VDO configuration)
Here are examples with VDO: CHECK
Certificate authorization does not work (correct settings of auth. certificates)
We support only ssh-rsa keys.
Export task not executed in time (increase window length)
DEBUG mode needed for more details
All about collecting logs from vProtect, and change mode to DEBUG – check HERE
Miss-understanding of various RHV backup methods (Detailed explanation of different RHV backup methods)
Does vProtect allows to backup Nutanix Acropolis to IBM Spectrum Protect?
Yes – to any supported backup provider. Check HERE
Does vProtect by Storware allows same KVM backup as Veeam?
vProtect allows to backup of KVM (and several other KVM-based platforms including OpenStack, oVirt/RHV, Oracle Linux Virtualization Manager). Different set of features for each platform. Check HERE
Does vProtect allows backup of more hypervisors than Commvault?
List of supported hypervisors for vProtect: https://storware.gitbook.io/storware-vprotect/
What is vProtect scheduling process different to Acronis?
Schedules in vProtect can be shared among policies. You define schedule for a particular policy type (and optionally backup type). You can use both time-based scheduling (specific hour) and interval based (every X minutes).
Does vProtect covers also the integration with Avamar (not only Networker)?
Yes, we support both – Networker and Avamar. For more go to our www.storware.eu/products/vProtect section.
Does KODO support IBM Spectrum Protect?
If you are interested in backup of endpoints we can deliver you the integration with IBM Spectrum protect. It allows to store the data with IBM SP and use all the features it offers. BUT KODO for Cloud is not integrated with IBM SP. It stores data on variety of file systems only.
Does vProtect support granular file level restore for KVM?
Yes – for KVM we do support file level restore (mountable backups) as well as incremental backup.
Does vProtect support also the new Spectrum Protect Plus VSNAP as the backup repository (as it does with Spectrum Protect)?
Yes, we support VSNAP.
I would like to learn more about Kubernetes backup process.
You can find the details about Kubernetes backup process here, at the end of the article HERE
Here is my observation: I think vProtect is creating snapshots with certain permissions. And VM Manager is not able to delete them.
If It is KVM stand-alone can you check file permissions on QCOW2 files created by vProtect? In other platforms vProtect creates snapshots as the user provided as the credentials, so it should not conflict on permissions level with other tools, if only they have sufficient permissions.
What is the difference in licensing pr. virtual machine or hosts?
Every environment grows in a different way. We decide to give you flexibility of choosing licensing per host (physical machine with to nodes) or virtual machines of protected hypervisor. If you rapidly grow on VM side, per host is better choice for you. However you cannot mix these licensing techniques.
Does the vProtect server and node need to be installed on a virtual machine?
I believe we’re talking about Nutanix case – yes, at least node. Server can be anywhere but needs to be accessible from the node.
Does the vProtect server and node have internet connection?
In general – yes yum needs Internet to download packages during installation (unless you have all repos you need already in your intranet)
Is there a Nutanix environment setting to use vProtect?
Not too much – just create VM with CentOS 7 minimal for vProtect and later define Hypervisor Manager:
– You can install both server and node on the same VM
Where SSH credentials should be entered for other nodes? Or must be the same for all Kubernetes nodes?
You can enter the credentials for other nodes in the Hypervisors tab. They don’t have to be the same – just make sure they are valid.
Thank you for your interesting in our software. If you have further question don’t hesitate to contact us: firstname.lastname@example.org.
Have a great day!